The fine print, in large type.

01

Quotes & booking

Every booking is confirmed by an itemised written quote: menu price, staffing, travel-zone fees, service charge and tax posture — each on its own line. Indicative website bands are published starting prices. Your written quote confirms the night.

• Menu price (per guest, day rate, or fixed) — published starting price
• Service charge — 20% market convention; distributed to staff or disclosed in writing (HRS §481B-14 posture)
• GET — up to 4.7120% incl. county surcharge, shown as its own line, valid through Dec 31, 2030
• Booking deposit — 50% market norm, locks your date
• Travel zone fee — only outside base zones, published per island
• Gratuity — always voluntary, never hidden in the bill

02

Deposits

A deposit locks your date; the Hawaiʻi market norm is 50%, with final balance due 7–14 days before the event and headcount lock at 14–21 days. Deposit windows are proposed until counsel drafts the booking terms.

03

Cancellation & weather

Proposed tiers: 28+ days partial refund posture; 14–28 days deposit retained; under 7 days full balance posture. Force-majeure (road closures, flood advisories, Hanalei bridge) reschedules rather than forfeits, where safe. Pending attorney review.

04

Taxes (GET)

Hawaiʻi’s General Excise Tax is a tax on our gross income. If passed on visibly, the maximum rate is 4.7120% including county surcharge — identical on all four islands, valid through December 31, 2030 — always shown as its own line. We will never display the obsolete 4.166% figure.

05

Service charge & gratuity

Where a service charge applies (20% is the market convention), Hawaiʻi law (HRS §481B-14 posture) requires it be distributed to employees as tip income or its retention clearly disclosed. Gratuity beyond that is always voluntary.

06

Licensing, insurance & food safety

Operating structure, food-handler certification pathway and insurance certificates publish here when issued and verifiable. We do not display license numbers or certificates we don’t hold.

07

Privacy & accessibility

We collect only what the quote form asks, use it only to serve your enquiry, never sell it. Built to WCAG 2.2 AA: contrast-checked, keyboard-navigable, reduced-motion respected.